Shipping policy

Last updated: November 5, 2026

SHIPPING & DELIVERY POLICY

Last updated: 5 November 2026

Thank you for shopping with AHG Accessory House Global.

We're committed to delivering your premium headphone accessories safely, efficiently and at a competitive cost, wherever you are in the world.

This policy explains how we process and ship orders, our delivery arrangements, shipping charges and what to expect when purchasing internationally.

1. ORDER PROCESSING

We aim to process orders as quickly as possible, subject to product availability, payment verification and warehouse operating schedules.

Orders may be dispatched from our fulfilment locations in the United Kingdom, United States or Isle of Man, depending on product availability and the delivery destination.

Some orders are fulfilled by third-party logistics providers, including Amazon Multi-Channel Fulfilment (MCF).

Regardless of which fulfilment provider dispatches your order, Accessory House Global Ltd remains your seller and primary point of contact.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

2. SHIPPING METHODS & DELIVERY TIMES

Available shipping services, delivery estimates and applicable charges are displayed at checkout.

Delivery estimates depend on your destination, selected shipping method, stock location and carrier.

Estimated transit times generally begin when your order is dispatched.

Please note:

Delivery times are estimates unless expressly guaranteed.
Orders may be delayed by customs processing, weather, postal disruptions or other circumstances outside our reasonable control.
Orders containing multiple products may arrive in separate shipments.
Tracking information may take time to become available after dispatch.

We will fulfil our delivery obligations in accordance with applicable consumer protection laws.

3. SHIPPING COSTS

Shipping charges are calculated and displayed at checkout based on your delivery destination, the products ordered and the available shipping methods.

Free standard shipping may be offered on qualifying orders where indicated at checkout.

Any applicable shipping charges will be displayed before you confirm your purchase.

4. INTERNATIONAL SHIPPING, CUSTOMS & IMPORT CHARGES

AHG ships internationally, with orders potentially dispatched from different countries.

Depending on your delivery destination and the country from which your order is dispatched, customs duties, import taxes, VAT/GST and carrier handling fees may apply.

Where duties and taxes are collected at checkout and the order is designated as duties-paid, the applicable charges will be included in your order total.

Where charges are not collected at checkout, additional import fees may be payable before or upon delivery, where permitted by applicable law and disclosed in the applicable shipping terms.

United Kingdom

UK orders may be dispatched from UK or overseas fulfilment locations.

Where products are dispatched from within the UK, customers would not normally incur customs import charges on delivery.

For goods dispatched from overseas, applicable VAT, customs duties or import handling charges may arise depending on the shipment and its tax treatment.

Any charges payable by the customer will be disclosed at checkout where required by law.

European Union

Orders delivered to EU countries may be subject to VAT, customs duties and carrier handling fees depending on the dispatch location, shipment value and applicable import arrangements.

Where VAT and import charges are collected and prepaid through our checkout and shipping arrangements, customers should not normally be required to pay those same charges again upon delivery.

If import charges are not prepaid, customers may be required to pay applicable charges before receiving their goods, where disclosed and permitted by law.

Canada

Canadian orders may be subject to applicable GST, HST, PST, QST, customs duties and carrier brokerage or handling fees.

Where these charges are collected at checkout and prepaid, customers should not normally be charged those same amounts again upon delivery.

Otherwise, applicable import charges may be payable upon delivery.

United States and Other International Destinations

Orders delivered to the United States or other international destinations may be subject to applicable import duties, taxes and customs requirements.

The amount and treatment of these charges depend on the destination, shipment value, product classification, country of origin and applicable regulations.

Where relevant, customers will be informed of additional charges during checkout or through the applicable shipping terms.

Customs clearance procedures may affect delivery times.

5. SHIPPING DESTINATIONS

We currently offer shipping to the following destinations, subject to availability at checkout:

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

North America: Canada and the United States.

Asia-Pacific: Australia, Japan, New Zealand and Singapore.

Available destinations and shipping services may change. The options displayed at checkout determine whether we can currently deliver to your location.

6. ORDER TRACKING

Once your order has been dispatched, we will email you a shipping confirmation with a tracking number or tracking link where available.

Tracking updates may not appear immediately after dispatch.

If you have not received your shipping confirmation or believe your tracking information is incorrect, please contact us.

7. DELIVERY ADDRESSES

Please ensure that your delivery address and contact details are accurate before completing your purchase.

If you need to change your delivery address, contact us as soon as possible.

We will attempt to accommodate changes before dispatch, but amendments may not be possible once an order has entered the fulfilment process.

If an incorrect address results in a failed delivery or returned shipment, additional shipping charges may apply where permitted by law and where the error was not caused by AHG or its delivery partners.

8. LOST, DAMAGED OR DELAYED ORDERS

Your order is important to us.

If your shipment is lost, arrives damaged or experiences a significant delay, please contact info@accessoryhouseglobal.com.

We will investigate the issue with the relevant carrier or fulfilment provider and arrange an appropriate resolution in accordance with applicable consumer law.

For consumer purchases, responsibility for loss or damage during transit generally remains with AHG until the goods are delivered to you or a person nominated by you, subject to applicable legal exceptions.

Customers are not required to resolve delivery disputes directly with Amazon or another fulfilment provider for purchases made through our website.