Privacy Policy

Last updated: 23/07/2026

Accessory House Global Ltd ("AHG", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, contact us, create an account, subscribe to our marketing communications or otherwise interact with us.

Accessory House Global Ltd is based in the United Kingdom and sells products to customers worldwide.

1. WHO WE ARE

Accessory House Global Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

Company name: Accessory House Global Ltd
Registered office: Leoffric House, Binley Road, Coventry, CV3 1JN, United Kingdom
Company number: 09521104
Email: info@accessoryhouseglobal.com
Website: www.accessoryhouseglobal.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. INFORMATION WE COLLECT

Depending on how you interact with AHG, we may collect the following types of personal information:

Identity and contact information, including your name, billing address, delivery address, email address and telephone number.

Order and transaction information, including products purchased, order history, returns, refunds, delivery information and transaction details.

Payment information. Payments may be processed by third-party payment providers. We do not necessarily receive or store your complete payment card details.

Account information, including information associated with an account you create on our website.

Communications, including messages you send to us, customer service enquiries, product questions, reviews and other correspondence.

Technical information, including your IP address, browser type, device type, operating system and other technical information generated when you use our website.

Website usage information, including information about how you navigate and interact with our website, subject to applicable cookie and privacy laws.

Marketing preferences, including whether you have chosen to receive promotional communications from us and information about your interactions with those communications.

We generally collect personal information directly from you. We may also receive information from third parties involved in providing our services, such as payment providers, e-commerce platforms and delivery providers.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders.

  • Take and manage payments.

  • Deliver products to you.

  • Provide order confirmations, shipping updates and other transactional communications.

  • Process returns, replacements, warranties and refunds.

  • Respond to enquiries and provide customer support.

  • Manage customer accounts.

  • Prevent and detect fraud, misuse and other potentially unlawful activity.

  • Maintain the security of our website and systems.

  • Comply with our accounting, tax, customs and other legal obligations.

  • Improve our products, services and customer experience.

  • Analyse how customers use our website.

  • Send marketing communications where permitted by law.

  • Personalise advertising and marketing where permitted and, where required, you have provided appropriate consent.

  • Establish, exercise or defend legal claims.

  • Protect our business, customers and legal rights.

We will only process personal information where we have an appropriate lawful basis. Depending on the circumstances, this may include performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.

4. OUR LAWFUL BASES FOR PROCESSING

Under UK data protection law, we rely on different lawful bases depending on why we use your personal information.

Contract

We process certain personal information when it is necessary to enter into or perform our contract with you. For example, we need your name, delivery address and order information to process and deliver your purchase.

Legal Obligation

We may process and retain certain information where necessary to comply with legal obligations, including tax, accounting, customs and regulatory requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include operating and improving our business, providing customer service, preventing fraud, protecting our systems and enforcing our legal rights.

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and whether your rights and interests outweigh our interests.

Consent

Where required, we rely on your consent, for example for certain marketing communications, cookies, analytics or advertising technologies.

Where processing is based on consent, you may withdraw your consent at any time.

5. PAYMENTS

When you make a purchase through our website, your payment may be processed by a third-party payment provider.

These providers may collect and process information required to complete your transaction, such as payment card or account information.

AHG may receive confirmation of your payment and limited transaction information but may not receive or store your complete payment card details.

Payment providers process personal information in accordance with their own privacy policies and applicable data protection laws.

6. WHO WE SHARE YOUR INFORMATION WITH

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • E-commerce and website hosting providers.

  • Payment processors and financial service providers.

  • Warehouses and fulfilment providers.

  • Postal services, couriers and delivery companies.

  • IT, cloud hosting and security providers.

  • Customer service providers.

  • Email and communications providers.

  • Analytics providers.

  • Advertising and marketing platforms, subject to applicable consent requirements.

  • Accountants, auditors, insurers, lawyers and other professional advisers.

  • Tax, customs and regulatory authorities.

  • Law enforcement agencies, courts and government authorities where required by law.

We may also disclose information where necessary to protect our rights, property, customers or business.

If AHG, or part of its business or assets, is sold, reorganised or transferred, personal information may be transferred as part of that transaction, subject to applicable data protection laws.

We do not sell your personal information to third parties for their own independent marketing purposes.

7. INTERNATIONAL ORDERS AND DATA TRANSFERS

AHG is based in the United Kingdom but sells products worldwide and may work with service providers located in different countries.

As a result, your personal information may be processed or transferred outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection law. Depending on the circumstances, this may include transferring information to countries recognised as providing an adequate level of protection or using appropriate contractual or other legally recognised safeguards.

For international orders, it may also be necessary to provide your personal information to delivery companies, postal operators, customs authorities, tax authorities and other organisations involved in delivering your order to its destination.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our website and, where permitted, support marketing and advertising.

Some cookies are necessary for the website to function and cannot reasonably be disabled through our systems.

Other cookies, including certain analytics and advertising cookies, may require your consent before they are placed on your device.

Where required, you can manage your preferences through our cookie consent tool.

For more information about the cookies and similar technologies we use, please see our Cookie Policy.

9. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you information about AHG products, promotions, offers and news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential service communications relating to your orders, account, payments, deliveries, returns or other transactions with us.

Where we rely on consent for marketing, you can withdraw that consent at any time.

Individuals also have the right to object to the use of their personal information for direct marketing. UK electronic marketing may be subject to both data protection law and PECR requirements.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil our contractual obligations and satisfy legal, accounting, tax and regulatory requirements.

The length of time we retain information depends on the type of information, why we collected it and any applicable legal requirements.

For example, we may retain transaction and order records for the period required by applicable tax and accounting laws.

We may also retain certain information where necessary to resolve disputes, prevent fraud, enforce our agreements or establish, exercise or defend legal claims.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

11. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any account password or login information confidential.

12. YOUR PRIVACY RIGHTS

Depending on where you live and the applicable data protection laws, you may have rights relating to your personal information.

Under UK data protection law, these may include the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete personal information.

  • Request deletion of your personal information in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to certain processing, including direct marketing.

  • Request transfer of certain personal information to you or another organisation.

  • Withdraw consent where processing is based on consent.

  • Raise a complaint with a data protection regulator.

These rights are not absolute and may depend on the circumstances and the lawful basis on which we process your information.

To exercise your rights, please contact us at [info@accessoryhouseglobal.com].

We may need to verify your identity before responding to your request.

13. CUSTOMERS OUTSIDE THE UNITED KINGDOM

As AHG sells internationally, customers located outside the United Kingdom may have additional rights under the privacy and data protection laws that apply in their jurisdiction.

Where applicable law grants you additional privacy rights, you may contact us at [info@accessoryhouseglobal.com] to make a request.

We will handle valid requests in accordance with applicable legal requirements.

14. CHILDREN'S PRIVACY

Our website and products are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children where parental or guardian consent would be legally required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

15. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

AHG is not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

Any updated version will be published on this page and the "Last updated" date at the top of this Privacy Policy will be revised.

We encourage you to review this Privacy Policy periodically.

17. CONTACT US

If you have questions about this Privacy Policy, how we use your personal information or wish to exercise your privacy rights, please contact:

Accessory House Global Ltd
Leoffric House, Binley Road, Coventry, CV3 1JN, United Kingdom

info@accessoryhouseglobal.com

18. MAKING A COMPLAINT

If you are located in the United Kingdom and have concerns about how we handle your personal information, we would appreciate the opportunity to address your concerns directly.

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO).

Information Commissioner's Office

If you are located outside the United Kingdom, you may also have the right to complain to the relevant data protection or privacy authority in your country or region.