Refund policy

Last updated: November 5, 2026

Returns, Refunds & 365-Day Guarantee

Last updated: 5 November 2026

At AHG Accessory House Global, we believe premium headphone accessories should come with exceptional customer service.

That's why we offer our customers a 365-Day Return or Replacement Guarantee on eligible AHG products.

Whether you've purchased replacement ear pads, headbands, protective cases or other headphone accessories, we're committed to helping you enjoy your headphones for longer.

1. Our 365-Day Return or Replacement Guarantee

We offer a voluntary 365-day return or replacement period from the date your order is delivered.

If you're unhappy with your purchase, experience a product issue or need assistance with your order, contact us within 365 days of delivery.

Depending on the circumstances and the condition of the product, we may offer a return for refund, a replacement or another appropriate solution.

For change-of-mind returns, products should be returned unused, complete and in their original condition. Reasonable inspection is permitted, and your statutory rights remain unaffected.

For products that develop faults during normal use, please contact us so we can assess the issue.

Damage caused by misuse, accidental damage or unauthorised modification is not covered by our voluntary guarantee, unless applicable law provides otherwise.

2. How to Request a Return or Replacement

Contact info@accessoryhouseglobal.com with your order number and details of your request.

For faulty or damaged products, photographs may help us resolve your enquiry more quickly.

Our customer service team will provide return instructions where necessary.

Please contact us before sending products back, as our returns locations may differ depending on how your order was fulfilled.

3. Return Shipping Costs

For change-of-mind returns, customers are generally responsible for return shipping costs unless we agree otherwise or applicable law requires us to cover them.

For faulty, damaged or incorrectly supplied products, AHG will cover reasonable return shipping costs where required by law.

We recommend retaining proof of postage.

4. Product Compatibility and Exchanges

AHG accessories are designed for specific headphone makes and models.

If you've ordered an accessory for the wrong headphone model, contact us within 365 days of delivery to discuss the available return or replacement options.

Where an exchange is appropriate, we will help you identify the correct product, subject to availability.

If a product has been incorrectly described as compatible with your headphones, your statutory consumer rights remain unaffected.

5. Amazon Purchases

Our 365-Day Guarantee also extends to eligible AHG products purchased through Amazon.

Amazon's standard return process generally operates within a shorter period, commonly 30 days, depending on the product and circumstances.

If Amazon's standard return window has closed, you can still contact AHG directly to request assistance under our 365-Day Guarantee.

Please provide your Amazon order number and details of your request.

Any return, replacement or refund will be handled in accordance with applicable marketplace requirements and consumer law.

6. UK and EU Consumer Cancellation Rights

Our 365-Day Guarantee is offered in addition to your statutory rights.

UK and EU consumers purchasing eligible goods online generally have a legal right to cancel within 14 days after delivery, subject to applicable exemptions.

After notifying us of cancellation, you generally have another 14 days to return the goods.

For valid statutory cancellations, we will refund the purchase price and standard outbound delivery costs, where applicable, within the legally required timescales.

Customers may be responsible for direct return shipping costs for change-of-mind cancellations where properly disclosed and permitted by law.

We may make deductions for diminished value caused by handling beyond what is necessary to inspect the goods, as permitted by law.